To troubleshoot music playback issues with multi-room music, the first thing to ensure is that the group name is something that Alexa can easily understand. A few other things to ensure is that both Echo speakers are online and have a working internet connection, and that music playback has been requested on the correct paired Echo devices. It's important to note that speakers can't be paired through a line out or Bluetooth connection.
For this, users need to open the Alexa app, tap ' Devices,' tap ' +', then tap on ' Combine Speakers,' select ' Stereo Pair or Subwoofer' and follow the instructions. Users should also check if the two Echo speakers are connected properly. This simply involves unplugging the speakers and plugging them back in. If the issue is with Alexa not playing music with another paired Echo device, Amazon says that a restart should fix the problem in most cases. From the Alexa smartphone app, tap ' Devices,' tap ' Echo & Alexa,' tap the device that's having music issues, tap the gear icon at the top-right of the screen, scroll down, and tap ' Factory Reset.' One way or another, one of these tips should help get that Amazon Alexa speaker streaming music the way it should. It's certainly not the first step recommended, but it can be helpful if nothing else is working. This returns the device to its factory settings and erases all user data. If these solutions don’t solve the problem, one final answer could be to factory reset the Alexa speaker. Once the Skill is deleted, reinstall it to your Alexa account, set it up like new, and it should be back to normal. Open the Alexa app on a smartphone, tap the ' More' button on the bottom bar, tap ' Skills & Games,' tap ' Your Skills,' tap the music app that's not working, tap ' Disable Skill,' and tap ' Disable' on the next screen to confirm the action. If Apple Music isn't working but TuneIn is, for example, try reconnecting the Alexa Skill for the music service acting up. Alternatively, it may be an issue with the music service someone's trying to use.
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